Skip disability assistance statement.

Welcome to our website! As we have the ability to list over one million items on our website (our selection changes all of the time), it is not feasible for a company our size to record and playback the descriptions on every item on our website. However, if you have a disability we are here to help you. Please call our disability services phone line at 573-874-3333 during regular business hours and one of our kind and friendly personal shoppers will help you navigate through our website, help conduct advanced searches, help you choose the item you are looking for with the specifications you are seeking, read you the specifications of any item and consult with you about the products themselves. There is no charge for the help of this personal shopper for anyone with a disability. Finally, your personal shopper will explain our Privacy Policy and Terms of Service, and help you place an order if you so desire.

4.1 | 271 Reviews

5.5 cu.ft. Mega Capacity Smart wi-fi Enabled Top Load Washer with TurboWash3D™ Technology

LG WT7400CV

Available in 2 Color(s)

Features

  • ThinQ Offer: Get a free extra year limited warranty (up to $185 value) through 7/10/24. Terms apply
  • 5.5 cu.ft. Mega Capacity lets you fit more in every load
  • TurboWash3D™ Technology - powerful yet gentle clean in 29min
  • 6Motion™ technology uses different wash motions for a thorough clean

Quick Specs

  • Type: High Efficiency Top Load Washer
  • Width: 27"
  • Height: 44.5"
  • Depth: 28.37"
  • Energy Star Rated: Yes
  • Laundry Capacity: 5.5 cu. ft.
  • WiFi Connected: Yes

See More

 
Our Low Price Promise

At Downtown Appliance Home Center and The Sleep Shop we greatly appreciate your business and your comments. We keep our prices as competitive as possible. However, should you find a better price on any appliance or mattress at another authorized retailer, we will do all we can to meet or beat that price. Thank You!

Image Feature

See how LG Top Load HE Washers were rated on reliability, performance, and energy & water efficiency. 3

SEE RATING CHART

Image Feature

Powerful Clean in 29 min 1

Exclusive LG TurboWash3D™ gives a powerful complete clean to help get through more in less time.

Image Feature

Cold Wash Without Compromise

ColdWash™ technology penetrates deep into fabrics, for cold water savings & warm water performance.

Image Feature

Warranty & Certifications

1. 10 Year Warranty on Inverter Direct Drive Motor 2. Energy Star Certified

Image Feature

Fit More in Every Load.

With the largest capacity top load washer in its class 2 at 5.5 cu.ft., you can fit a comforter and full set of king size bedding in a single load.

Image Feature

Smooth Surface Helps Prevent Snags

Unlike porcelain or plastic tubs, LG's stainless steel tub avoids chips that snag on & ruin clothing.

Image Feature

The Ultimate Laundry Hack

With Smart Pairing™, the washer can even tell the dryer to select a compatible drying cycle.

Image Feature

Life's better when your home runs smart

Discover ThinQ Care within the ThinQ app -- proactive smart alerts to keep your appliances running smoothly. Get notifications about usage, maintenance, plus early diagnosis right on your smartphone.

Image Feature

Water Plus - Whenever You Choose

The deep clean you already expect from LG top load washers, plus a deep fill option to add extra water to any cycle with the touch of a button.

Image Feature

Measure First, Order Right.

Nothing is more frustrating than an appliance that doesn't fit. We'll help you find the right one for your space. WATCH THE FULL MOVIE WITH AUDIO DESCRIPTIONS WATCH THE FULL MOVIE

See how LG Top Load HE Washers were rated on reliability, performance, and energy & water efficiency. 3 SEE RATING CHART

Powerful Clean in 29 min 1 Exclusive LG TurboWash3D™ gives a powerful complete clean to help get through more in less time.

Cold Wash Without Compromise ColdWash™ technology penetrates deep into fabrics, for cold water savings & warm water performance.

Warranty & Certifications 1. 10 Year Warranty on Inverter Direct Drive Motor 2. Energy Star Certified

Fit More in Every Load. With the largest capacity top load washer in its class 2 at 5.5 cu.ft., you can fit a comforter and full set of king size bedding in a single load.

Smooth Surface Helps Prevent Snags Unlike porcelain or plastic tubs, LG's stainless steel tub avoids chips that snag on & ruin clothing.

The Ultimate Laundry Hack With Smart Pairing™, the washer can even tell the dryer to select a compatible drying cycle.

Life's better when your home runs smart Discover ThinQ Care within the ThinQ app -- proactive smart alerts to keep your appliances running smoothly. Get notifications about usage, maintenance, plus early diagnosis right on your smartphone.

Water Plus - Whenever You Choose The deep clean you already expect from LG top load washers, plus a deep fill option to add extra water to any cycle with the touch of a button.

Measure First, Order Right. Nothing is more frustrating than an appliance that doesn't fit. We'll help you find the right one for your space. WATCH THE FULL MOVIE WITH AUDIO DESCRIPTIONS WATCH THE FULL MOVIE

Features

  • ThinQ Offer: Get a free extra year limited warranty (up to $185 value) through 7/10/24. Terms apply
  • 5.5 cu.ft. Mega Capacity lets you fit more in every load
  • TurboWash3D™ Technology - powerful yet gentle clean in 29min
  • 6Motion™ technology uses different wash motions for a thorough clean
  • With Smart Pairing™, washer can auto-select a compatible drying cycle
  • ThinQ® helps make life happen. ThinQ Care™ helps keep your appliances running smoothly.
  • Water Plus option adds extra water for bulky items
  • With ColdWash™ technology, clean like warm and save like cold
  • NeveRust® Stainless Steel Tub helps prevent snags
LAUNDRY APPLIANCE CAPACITY
Capacity 5.5 cu. ft.
SUMMARY
Delay Wash Yes
Dial-A-Cycle™ Yes
Electronic Control Panel with LED Display Yes
Intelligent Electronic Controls with Dual LED Display Yes
Electric Dryer Option DLE7400VE
Gas Dryer Option DLG7401VE
Series LG
Touch Buttons Yes
Type Top Load Washer
Type of Display LED
ENERGY
CEE Tier Tier 1
ENERGY STAR® Certified Yes
IMEF 2.76
IWF 3.2
WASHER PROGRAMS
No. of Washer Programs 8
Washer Programs Normal, Pre-wash+Normal, Bedding, Deep Wash, Delicates, Heavy Duty, Speed Wash, Tub Clean
No. of Washer Options 16
Washer Options Add Garmets, Delay Wash, Signal, Control Lock, Tub Clean, Rinse+Spin, Stain Care, TurboWash®, Cold Wash, Extra Rinse, Remote Start, Soak, Speed Wash, Spin Only, Water Plus, Wi-Fi
No. of Wash/Rinse Temps 5
Wash/Rinse Temps Cold, Hot, Semi Warm, Tap Cold, Warm
No. of Spin Speeds 5
Spin Speeds Extra High, High, Low, Medium, No Spin
Water Levels Load Sensing
No. of Soil Levels 3
FABRIC CARE FEATURES
Turbowash® Yes
Turbowash® Type Turbowash 3D®
ColdWash™ Option Yes
SmartRinse™ Jet Spray System Yes
LAUNDRY APPLIANCE CONVENIENCE FEATURES
Auto Suds Removal Yes
Control Lock Yes
End of Cycle Signal Yes
Leveling Legs Yes
LoadSense Yes
Remaining Time Display/Status Indicator(s) Yes
True Balance® Anti-Vibration System Yes
3-Tray Dispenser Yes
Add Garment Indicator Yes
Forced Drain System Yes
SlamProof™ Lid Yes
LAUNDRY APPLIANCE THINQ® SMART FEATURES
ThinQ® Smart Technology Yes
Energy Monitoring Yes
Remote Start and Cycle Monitor Yes
SmartDiagnosis™ (v3.0) Yes
ThinQ Care™ Yes
Wifi Yes
MOTOR
Axis Vertical
Max RPM 950
Motor Type Inverter Direct Drive Motor
IMPELLER/AGITATOR
Impeller Yes
MATERIALS AND FINISHES
All Available Colors Graphite Steel (V), White (W)
Cabinet Painted Steel
Lid STS-Transparent Glass
NeveRust™ Stainless Steel Drum Yes
NeveRust™ Stainless Steel Washplate Yes
POWER SOURCE
Washer Electrical Requirements 120V @ 60Hz.
Ratings CSA Listed
Washer Power Source Type Electric
DIMENSIONS
Carton (WxHxD) 29 5/8" x 46 3/8" x 31 3/8"
Product (WxHxD) 27" x 44 1/2" x 28 3/8" (57 1/4" H with lid open)
Weight (Carton) 140 lbs.
Weight (Product) 132.3 lbs.
WARRANTY & UPC
Direct Drive Motor 10 Years
Drum 3 Years
Parts and Labor 1 Year
UPC 195174026663

Quick Specs


  • Appearance

  • Type: High Efficiency Top Load Washer

  • Dimensions

  • Width: 27"
  • Height: 44.5"
  • Depth: 28.37"

  • Features

  • Energy Star Rated: Yes
  • Laundry Capacity: 5.5 cu. ft.
  • WiFi Connected: Yes

Specifications Sheet

Energy Guide

Owner's Manual English 5,556K 02/20/2023

Owner's Manual Spanish 5,594K 02/20/2023

Get Adobe Reader

* Documents require Adobe Reader.

LG ThinQ Care Warranty Promo

Offer Expires: 4/13/2023 to 7/10/2024 Must be postmarked by: 10/10/2024

Purchase a qualifying LG product and register it through ThinQ app to receive a free 1 Year Extension on Manufacturer Warranty, valued up to $185. Rebate form must be postmarked by 10/10/2024.

LG Buy More Save More Rebate

Offer Expires: 2/29/2024 to 5/1/2024 Must be postmarked by: 7/30/2024

Receive up to a $600 rebate with purchase of 2 or more qualifying LG Appliances. Rebate form must be postmarked by 7/30/2024.

Professional delivery and installation is available for every product we sell. We would be happy to coordinate delivery and installation for you.

Extended warranties are usually very inexpensive and can save you thousands in the future. Some can even cover extra costs that result, such as cost of food that spoils when your fridge dies. It's simple and inexpensive to purchase extended warranties and one of the smartest ways to protect your investment.

Appliances can be large, heavy and expensive. You probably don't have the special tools or expertise needed to fix them in a crisis. If you can spare a few thousand dollars without batting an eyelash for new appliances should they break tomorrow, don't buy a warranty. But if you're like most of us, protect yourself by purchasing inexpensive extended warranties when you buy a new product and save yourself big money in the long run.

4.1 out of 5

76% of reviewers recommend this product.

2 Stars

This washer will waste your water repeatedly

FkThisWasher 2/28/2024

I regret buying this washer if you put too much or too little it will NOT spin thoroughly. I have tried everything and it seems like it only spins when it wants and it will keep cycling through wasting YOUR water. This is very disappointing and I almost went into a mental breakdown trying to get this washer to spin out the excess water
Originally posted on lg.com

No, I do not recommend this product

5 Stars

LG Top Load Washer

SV90 2/26/2024

I recently purchased the LG Top Load Washer and it has truly exceeded my expectations. From its sleek design to its powerful performance this appliance has been a game-changer in my household. The design of the LG Top Load Washer is modern and functional. It fits seamlessly into my laundry room and the top-loading feature makes loading and unloading laundry a breeze. The control panel is intuitive and easy to use allowing for effortless customization of wash cycles.
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
1 Stars

Terrible

Gb86 2/25/2024

The machine no matter how many clothes you put first indicates about an hour on normal wash and after the sensor does its thing it drops to 37 minutes. It does not even wash all the softener out. Terrible
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
5 Stars

Cleanest Clean

SDHHI 2/23/2024

This is my second LG washer purchase-when we moved I knew I would purchase the LG washer again. Very thorough cleaning gentle on clothes. You can see the difference in your laundry. Washer is quiet-very quite The impeller swishes the laundry back and forth sweaters come out beautiful Towels that get washed on a different setting are crisp clean.
Originally posted on lg.com

Yes, I recommend this product

5 Stars

Can fit my King conforter

Nikki E 2/21/2024

I bought this last August 2023 and I absolutely love it The drum is huge works smoothly its quiet and does an amazing job.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
4 Stars

Ginainflorida 2/21/2024

I bought this under a scratch and dent discount and I love the color-the only downside is the soap dispenser seems very narrow since its right underneath the lid
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
5 Stars

Quiet and sleek

BevandAl 2/16/2024

I love this washer so quiet and holds so many clothes I only do a couple loads a week
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
1 Stars

Defective Unit from the start

Unhappy and Upset 2/12/2024

Product was defective. Made extreme grinding noises even though unit was level. Reported in 48 hour window and had a replacement sent. Had same problem and delivery people would not stay to make sure unit worked. Had to return the unit and am now waiting to get our money back. Suspect we were given known defective units in the hope we would keep it. This will not fly. We refuse to accept a machine that has quality issues immediately after the initial install.
Originally posted on lg.com

No, I do not recommend this product

Features

 

Quality

 

Value

 
4 Stars

Finally got it

Hank46 2/10/2024

I bought this in November and it was back ordered until mid January. It installed and a very very nice washer
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
5 Stars

Amazing Washer

CameronR 2/1/2024

I bought my first washer when I moved into my new house. The washer only went for 3 cycles before it took a dump. I called up LG and explained my problem also provided videos. They quickly jumped on the ball and got me a brand new replacement washer I havent been disappointed since. The washer works extremely well and the crew they had deliver and set up exceeded my expectations. They were very professional and very friendly. 10/10 will recommend LG to my friends and family
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
1 Stars

Broke after 17 months

Krchat 1/27/2024

After 17 months the washer got a crack in the drain barrel and had to be replaced. It was an expensive repair not covered because the warranty is only good for 1 year. I bought this washer and the matching dryer based on reviews of being the best top load and for being reliable. 17 months is NOT RELIABLE or good quality.
Originally posted on lg.com

No, I do not recommend this product

Features

 

Quality

 

Value

 
4 Stars

Enjoy interoperability

Aoebugsy 1/24/2024

I purchased this machine about a month ago I like its ability to fully function in conjunction with the dryer. Also this is my second LG washer top loader and both of them work well. Very pleased with this product.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
4 Stars

Good basic performance potential to learn more

Dav56 1/21/2024

Quickly needed a replacement washer so shopping time was short. Checked third-party rating site to finalize our choice. Many features are great but directions/instructions are spread over 3 sources and still not enough. Slowly beginning to figure out how we will want to use this washer. ThinQ WiFi feature options have potential but link took a few tries to set up 2.4Ghz only possible. Options may be nice eventually but adds to the learning curve with the insufficient directions/instructions. So far we have persisted in learning how to use the washer and like its performance so far. That said now thinking we should have gotten the 7800 or 7900 but still generally happy with our purchase.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
3 Stars

Ok

Bradley2163 1/19/2024

Washing machine is good but I am having an issue with liquid detergent tray its always full of water after cycle like a 1/2 cup of water thats alot also liquid detergent tray needs to come out farther or washer lid needs to be thinner at the tray putting liquid detergent in tray is difficult also I called your help line about water in tray and your lovely foreign reps that have no clue on how to help if its not in their 3 ring binder they hang up on you unbelievable Just hire Americans would you please
Originally posted on lg.com

No, I do not recommend this product

Features

 

Quality

 

Value

 
5 Stars

Wonderful Machine

Lady Texas 1/16/2024

I bought my machine the end of Nov 2023 and I have really enjoyed it. The machine has a lot of great features and I love that it weighs my clothes dispenses the appropriate amount of water and timing for the clothes in a particular load
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
4 Stars

Good washer

Ads1972 1/14/2024

My fault for not reading the cycles before buying. I miss my white cycle and my speed wash which this does have but u basically have to search for it
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
5 Stars

Great product

HS 2023 1/13/2024

We purchased this unit as a replacement our 14 years old Cabrio failed to operate after 14 years. The unit is operating nicely and so far we have had positive experience with it. It is quite and operates very smoothly.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
5 Stars

Great Features

chbill 1/12/2024

I love my washing machine The tub is super deep and has multiple cycles to choose from.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

Features

 

Quality

 
5 Stars

Has Great features.

Margaret 46 1/10/2024

Have enjoyed it so much. Had to wait 18 days before delivery. Was behind on laundry but didnt take me but a few loads to bet caught up. Works Gteat.
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
1 Stars

Not Delivered

Thomas6345 1/9/2024

Im only giving a 1 star because my product have not been delivered yet.
Originally posted on lg.com

No, I do not recommend this product

1 Stars

DO NOT BUY LG

GuyinATL 1/8/2024

Strongly recommend avoiding LG appliances. Had a 4 year old washing machine that broke down had an LG tech come out only to tell me the part is discontinued and Im out of luck. LG Customer Services solution to this was to buy another LG washing machine and theyll give me 15 off worse than any basic retail sale which they would not negotiate. Adding insult to injury they charged me the full amount for the repair that never happened and told me I have to wait 4-6 weeks to be reimbursed.
Originally posted on lg.com

No, I do not recommend this product

Quality

 

Value

 
5 Stars

Finally clean

Rc2006 1/8/2024

My clothes felt so clean and light after the first wash. Highly recommend
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
2 Stars

Issues before I even made 1st Payment

Jayman4444 1/8/2024

I bought this washer and the matching electric dryer. They are beautiful loved the size and features. Washed everything great until the washer started making super loud grinding noise from the inside bottom lefthand side and stopped working properly during the spin cycle. They were delivered November 22 2023 broke on January 5 2024 .Dont even think my 1st payment came out yet lol. Awaiting a call to get the warranty repaired scheduled.....clothes are stacking up. No Impressive
Originally posted on lg.com

No, I do not recommend this product

5 Stars

Excellent machine

Johnp247 1/7/2024

After one month of multiple use I can say for sure that this is an excellent dryer. Very even dry surprisingly on beddings and very tough blankets. I will be again for my rental home.
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
5 Stars

Best washer yet.

CR9c44 1/6/2024

We bought this a few weeks ago. What a nice washer. It is so quiet. The clothes come out very clean. It is so easy to operate...
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

3 Stars

Not as happy

Kitana 1/5/2024

Not as good as I hoped. With this top loader I now have wrinkles despite anything I do and lint smudges? with my front loader I never had any of these issues.
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

1 Stars

Awful

Natt22 1/3/2024

The only thing good about this washer is the turbo wash. The spin cycle takes forever and the clothes still have water in them and are all entangled with each other. Sheets have to be washed alone cause if anything else is put with them causes the machine to go off balance. Truthfully the only reason I bought this washer was because it was the only machine that would fit through my basement door
Originally posted on lg.com

No, I do not recommend this product

Features

 

Quality

 

Value

 
4 Stars

Good washer but needs update

SonnyA 1/2/2024

Great looking washer with a massive capacity. Washes really well. However there is no way to set up a My Wash cycle where one button is pressed and does the desired wash instead of having to press literally about 8 buttons. Other than that we love it. Just thinking having an LG ThinQ capability that it wouldnt be too hard to download. My other-in-law has the older LG washer and it has that feature built in so why not have it on a much newer washer.
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
2 Stars

High Pitched Awful Noise

Rachel5678 12/29/2023

We are returning ours.. we LOVE LG products most things in our house are LG. These look nice and are spacious but the washer makes this AWFUL high pitched noise when its running. Its like a dog whistle sound very high frequency to where you dont want to be in the room when its going. When we called LG and Best Buy they said thats just how these machines run. Unless you dont care about that noise I would skip these.
Originally posted on lg.com

No, I do not recommend this product

5 Stars

Good Washer

bodincoeast 12/27/2023

Replaced an older front loader with this toploader. I really like the features. The machine is quiet and water efficient.
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
5 Stars

Great washer

Robin1244 12/27/2023

I love this washer Its very easy to choose the different settings to contour to the wash load it cleans the clothes really well too and quickly I love that it connects to my phone so I always know when the load is completed
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

5 Stars

Best Washer EVER

jcollinsii 12/24/2023

I am in love with this machine. The technology is amazing its like something out of the future I would definitely recommend this product
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
1 Stars

Pump out in 5 months

TROC1975 12/22/2023

Pump failed 5 months in. Not happy. Service took a month. Would like a refund.
Originally posted on lg.com

No, I do not recommend this product

Features

 

Quality

 

Value

 
1 Stars

Pump crapped out in 5 months

TROC1975 12/22/2023

4 months in - and were replacing a pump. Not happy. Shoulda gone with Speed Queen.
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

5 Stars

Amazing washer a must have

Germanian 12/22/2023

Great washer overall it does everything we need and more. Its a clean and easy to use machine. I like all the settings that are available and it runs super quiet as well.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
3 Stars

Broke on day one. Replacement took weeks.

bjordan83 12/20/2023

I received a broken washing machine. I called within an hour of delivery and it took nearly 2 weeks before another was sent. LG promised a Monday delivery and it still got pushed back to Wednesday. I hope my new one last for several years because I dont want to have to deal with that nightmare again.
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
5 Stars

Great feature

Brandyw118 12/18/2023

I bought this about a month ago. It is wonderful and easy to use. I love all the functionality with the settings Great performance
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
2 Stars

Wasnt for me

LG washer 7400 12/17/2023

Washer was to rough on my clothes which left all of my clothes mangled.
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
5 Stars

great speed

RODSKISHELL 12/16/2023

This is my number three washer its faster and better.
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
4 Stars

Great product however

Laurie66 12/16/2023

Very satisfied so far-I think it is just a little bit noisier than my older model sounds Im not used to yet but still a fan
Originally posted on lg.com

Yes, I recommend this product

5 Stars

Great washing machine

BYRNESZY 12/16/2023

Easy to load and unload Very good size tub for good amount of clothes Lots of different type loads Very happy with this washing machine Also connects to your phone through wifi Pretty amazing lets me know when wash is done
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
5 Stars

Beautiful Machine Great Features

Blessed 01 12/15/2023

I bought my machine the day before Thanksgiving 2023. I have used it one time and absolutely love my new machine.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

5 Stars

Love the new washer

khebert 12/14/2023

We purchased the washer about a month ago and it has been great. We love how it looks and fit in with our decor and the ease of use.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

2 Stars

Disappointed Will not buy again

Mrh23 12/10/2023

Bought 7 weeks ago am very disappointed with the noises. We bought LG because of the brand and good rating in Consumer Reports however the machine makes a clanging noise when switching cycles and during draining. LG Support was considerate however LG policies make it difficult to have a technician come to the home. During my call with LG Support I was sent multiple pictures with list of things to go through with LG Support to determine if any of these items was the cause of the clanging. LG Support also sent me a picture of the back of the washer and expected me to take the back off to ensure a specific piece of packing material was not there. Videos were required to be sent to LG Support so they could verify the clanging noises to determine if a technician was warranted. This seemed redundant as LG Support stated he could hear the clanging while we were talking on the phone and the washer was in use. I did not receive any word back on LG Supports review of the videos I sent which required me to record the entire wash to capture the clanging sounds when they occurred. I made numerous requests for a technician to be sent to my home so that I would know the machine is working properly. LG Support kept telling me it would be considered a repair meaning I would be responsible for the technician and any parts replaced however I still wanted a technician to come and check out the machine to be sure something wasnt wrong. LG could not find one of their technicians to send to my home. I received numerous texts stating they were looking for a provider to come as quickly as possible. After 9 days I was contacted by a technician not LG this technician came on Sunday 2 days later. The technician verified the request from LG was a warranty call not a repair. After running the washer through many cycles this technician stated the clanging noises were part of how the new machines work and there is nothing to replace that would prevent the clanging. This technician was very nice knowledgeable and answered all my questions helping me to understand. We are very disappointed with this machine and will not buy another LG.
Originally posted on lg.com

No, I do not recommend this product

Features

 

Quality

 

Value

 
1 Stars

Beautiful But Terrible

Natt22 12/9/2023

I bought this washer because it was the only washing machine that would fit through my basement door. It is nice to look at but if you need to see the different functionsyou need to put on glasses. The machine bunches up the sheets which causes the machine to go off balance. The last minute of any spin cycle goes on forever not a minute like it says and still the clothes come out not fully wrung out . The only decent feature is the turbo wash
Originally posted on lg.com

No, I do not recommend this product

Features

 

Quality

 

Value

 
5 Stars

Nice size wash tub

Fee24 12/7/2023

Ive had this washing machine about month now. So far so good I love the fact that I can wash my comforters also if you have the dryer to go with it you pair them together
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
5 Stars

Great Features

Jess2323232323 12/7/2023

I have been using this washer and dryer for a few weeks and love them They are quiet and efficient. I havent set them up to speak on the WiFi compatibility but am very happy with my purchase
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

4 Stars

Easy to use

Kathy Pa 12/5/2023

Ive only had the washer for a month but works pretty good. The control selection panel is pretty easy to use. The only problem there seems to be is the washer is noisier than the LG washer I had before this one.
Originally posted on lg.com

Yes, I recommend this product

Features

 

Quality

 

Value

 
2 Stars

Good Looking Bad Washing

Natt22 12/4/2023

I bought this washer because it was the only machine that would fit through my basement door. It looks beautiful but does not do a great job in washing. I found that clothes come out somewhat wet after the spin. It also tangles the sheets and goes off balance The last minute of the spin cycle goes on forever.
Originally posted on lg.com

No, I do not recommend this product

Features

 

Quality

 

Value

 
2 Stars

Program Issues

JemTS 12/3/2023

We bought this machine 10 months ago and having issues. The program appears to be stuck during wash cycles with the water not draining well. We try resetting as customer service suggested the machine each time its used but it is still touch and go. The timer increases instead of reducing during some wash cycles.
Originally posted on lg.com

No, I do not recommend this product

Features

 

Quality

 

Value